Colin Appleyard LTD Reviews

4.8 Rating 4,119 Reviews
94 %
of reviewers recommend Colin Appleyard LTD
4.8
Based on 4,119 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Colin Appleyard LTD Reviews

About Colin Appleyard LTD:

Established in 1971, Colin Appleyard is a family run business selling new and used cars. In the showrooms, on the telephone or online, we have long-serving, knowledgeable staff who understand our products and are ready to provide you with the best possible service and in 2021 we celebrated our 50th anniversary.

Visit Website

Phone:

01535 606 321

Email:

enquiries@colinappleyard.com

Location:

Cornmill Garage, Halifax Road,
Keighley
BD21 1AH

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Colin Appleyard LTD 5 star review on 30th March 2024
Gabriella Feather
Colin Appleyard LTD 5 star review on 8th March 2024
Janet
Colin Appleyard LTD 5 star review on 1st March 2024
J&S Verrall
Colin Appleyard LTD 5 star review on 13th February 2024
Dean Grindle
Colin Appleyard LTD 5 star review on 29th January 2024
Thomas Ryan
Colin Appleyard LTD 5 star review on 21st May 2023
K Childs
Colin Appleyard LTD 5 star review on 7th May 2023
Mrs J Whitfield
80
Anonymous
Anonymous  // 01/01/2019
After a full day of touring various local dealerships looking for a new car, Colin Appleyards Keighley stood head and shoulders above everywhere else I visited with their professionalism, ability to make you feel welcome and valued, and range of well priced options. Chloe was fantastic, answering every question I had and going above and beyond to make sure the whole process ran smoothly.
Helpful Report
Posted 11 hours ago
Max ,was extremely customer focused, he was well dressed , well spoken , the showroom was very clean and tidy.When I asked to pick my car up early ,it was ok by them.
Helpful Report
(Huddersfield) - Posted 3 days ago
Thank you very much for taking the time to share your thoughts with us. It's great to hear how pleased you were with your all-round visit to our Huddersfield showroom and the service you received from Max, we'll be sure to share your kind comments they mean a lot. Providing an excellent experience to all our customers is always our top priority so it's a delight to know that's what you experienced. Thanks again, we appreciate your feedback and we hope you enjoy your Suzuki Ignis.
Posted 2 days ago
I received a video message from Christian Bray at Huddersfield showing us the new 2024 Suzuki Swift, after a test run were really impressed with the car and decided to see Christian and talk see what our options were. He was really helpful and talked us through everything. The service you receive either on the telephone or in the showroom/garage is excellent
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(Huddersfield) - Posted 4 days ago
Hi Derek, Thank you very much for your glowing 5-star review. We value your support and are delighted to hear of the positive experience that you had with us. It's great to know that Christian went above and beyond to assist you and we're also very pleased to hear that you received a video message showcasing the All-New 2024 Suzuki Swift and that you were thoroughly impressed with the car. Thanks again Derek, we appreciate your feedback, we'll be sure to share your kind comments with Christian and we wish you endless joy and unforgettable adventures in your All-New Suzuki Swift.
Posted 3 days ago
Found a car on your website that took my interest,visited your Keighley garage and met with Stephen in the car park. Never been in your showroom and was very impressed with the range of cars and Stephen took me through all the options that suited my needs and Budget. Stephens interpersonal skills were excellent,friendly ,caring and knowledgeable. I will certainly recommend your garage to my friends and family.
Helpful Report
(Keighley Suzuki) - Posted 4 days ago
Hi Mr Fyffe, Good to hear back from you and thanks very much for taking the time to share your thoughts with us. It's great to hear you found a car on our website that caught your interest and that your visit to our Keighley dealership was a success. Steve is indeed a valued member of our team and we're glad to hear that he provided you with excellent service. As a family run business we do pride ourselves on providing great customer service and it's a delight to hear that's what you experienced. Thanks again Mr Fyffe, we appreciate your feedback and it's nice to know you'd certainly recommend us. Enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.
Posted 4 days ago
I bought my new car today at Keighley, from start to finish customer service was brilliant. Michael Chambers was just great, listened to what I wanted and explaining everything. This is my 4th car from you, cannot wait to pick it up 😀
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(Keighley Suzuki) - Posted 1 week ago
Hi Karen, Thank you very much for taking the time to leave us a 5-star review. It's really nice to hear Michael provided you with excellent customer service during your recent visit to our Keighley dealership and we're very pleased to know that he listened to your requirements and explained everything thoroughly. We strive to provide exceptional service to all of our customers and it's nice to know you experienced this. Thanks again Karen, we appreciate your feedback and your continued support is truly valued. We look forward to you taking delivery of your New Suzuki Swift and we hope it exceeds your expectations, bringing you endless joy and unforgettable adventures.
Posted 4 days ago
Friendly, helpful salespeople and other staff. Very knowledgeable about the vehicles and different financial arrangements available. I was looking for a used car and was particularly impressed with the amount of information on each car on the website which made finding the right one quite easy.
Helpful Report
(Ashton-under-Lyne) - Posted 2 weeks ago
Thank you very much for your glowing 5-star review. We really appreciate your kind words and are pleased to hear that our team were friendly and helpful and made a positive impression on you. It's also great to know that our team's knowledge about our vehicles and the various financial arrangements available was able to assist you in finding the perfect used car and we're delighted to hear that our website provided you with ample information on each vehicle making your search easier and more convenient. Customer satisfaction is our top priority and it's feedback like yours that motivates us to continue providing exceptional service. Thanks again, we value your feedback and we wish you many miles of safe and enjoyable motoring in your Suzuki Ignis.
Posted 1 week ago
I had bad experiences with another Suzuki retailer. I did wanted a Suzuki car as I had had a test drive and it is a lovely car to drive. Therefore I looked around for another retailer. I was a bit apprehensive as I thought Colin Appleyard was further out than I wanted to travel. Best decision I made. The sales man (Matthew Hudson) was very polite, professional and informative. He made everything clear without being over whelming. Nothing seemed too much trouble. Excellent service thank you.
Helpful Report
(Bradford) - Posted 2 weeks ago
Hi Hazel, Thank you very much for taking the time to share your thoughts with us. It's great to know you had such a positive experience and we're pleased to hear that Matthew was polite, professional and informative. We train our teams to provide a pleasant and informative buying experience without overwhelming our customers, so it's great to hear that Matthew achieved this. Thanks again Hazel, we value your feedback and we hope you're enjoying your Suzuki S-Cross.
Posted 2 weeks ago
Had my Suzuki Hybrid S-Cross 4 months now and I absolutely Love it!! Viewed the car online and from the moment I called into the Huddersfield showroom to take a closer look I have received the very best customer care attention and information from Lewis Bailly and his colleagues. Lewis was so helpful, patient, very friendly but not at all pushy. He was very informative on the car model. From the test drive to the deal to the collection everything went smoothly, the customer care was top notch and the whole experience was very comfortable, relaxed and enjoyable. A couple of further visits for small enquiries were also dealt with very quickly and professionally. I am a very happy first time Suzuki owner and would not hesitate to highly recommend Lewis and Colin Appleyard Huddersfield! 5 stars so very well deserved! : )
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(Huddersfield) - Posted 2 weeks ago
Hi Heather, Good to hear back from you and thanks very much for taking the time to leave us a 5-star review. It's great to hear how pleased you are with your Suzuki S-Cross and it's also nice to know you had a great experience from the moment you called into our Huddersfield showroom. We're delighted that everything from the test drive to the collection went smoothly and that you found the whole experience comfortable, relaxed, and enjoyable. Thanks again Heather, we'll be sure to share your kind comments with Lewis and the team and we look forward to providing you with the same great service in the future.
Posted 2 weeks ago
Explained the Motability Scheme and how it works, Excellent staff communication, Very friendly, Would recommend anytime.
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Posted 2 weeks ago
Hi Tina, Thank you very much for your glowing 5-star review. We're very pleased to hear that our staff excellently explained the Motability Scheme and its workings to you. We do take great pride in providing clear and concise information to our customers, so it's great to know that's what you experienced. Thanks again Tina, we value your feedback and it's nice to know you'd be happy to recommend us.
Posted 2 weeks ago
I am so pleased with my experience with Colin Appleyard in Keighley. From my first enquiry I experienced caring, informative and helpful customer service. Mike was patient and understanding and helped me feel really secure and really the definition of being with a safe pair of hands. I needed a good amount of guidance and everyone I spoke to or emailed at the dealership was so kind and helpful. I’m so happy with my Ignis and so pleased I found went with a good, trustworthy dealership. I very much recommend.
Helpful Report
(Keighley Suzuki) - Posted 3 weeks ago
Hi Oisin, Thank you very much for your glowing 5-star review. It's great to hear about the wonderful experience you had while purchasing your Suzuki Ignis, we'll be sure to pass on your appreciation to Mike for his kindness and patience. Customer satisfaction is always our top priority and it's a delight to know that's what you experienced. Thanks again Oisin, we appreciate your kind words and we wish you many enjoyable journeys in your Suzuki Ignis.
Posted 3 weeks ago
Like flying with Ryan Air.
Helpful Report
Posted 1 month ago
We are sorry to see you've only been able to leave us a 1-star review and are unsure as to the reason behind your comments. If you are able to provide us with further information, we will ensure your comments are investigated. You can contact us at https://www.colinappleyard.com/our-company/feedback/
Posted 1 month ago
Servicing repairs good labor rates too much more like London rates
Helpful Report
Posted 1 month ago
Hi Roger, Thank you for taking the time to leave a review. It's nice to know you were happy with the service you received from us and also the repairs that were carried out on your Suzuki Grand Vitara. We do our best to check our pricing to ensure we are competitive and believe that the work carried out was priced fairly and our service team did confirm that the repair has been authorised by yourself. Thanks again Roger for your feedback, we're pleased to have your vehicle back on the road for you and we do hope we can be of service to you again in the future.
Posted 1 month ago
They are competitive on price and deals and have a wide choice of cars. They do go over and above on customer care to ensure your needs are met.
Helpful Report
Posted 1 month ago
Hi Denise, Thank you very much for taking the time to share your thoughts with us. It's great to hear that you found our prices competitive and that we were able to offer you a wide choice of cars. Customer care is of utmost importance to us and we're glad to learn that our team went over and above to ensure your needs were met. Thanks again Denise, we appreciate your feedback.
Posted 1 month ago
Had my swift serviced at Colin Appleyard’s Bradford today excellent all round comfortable waiting area ( I actually nodded off) A stress free experience 10 out of 10
Helpful Report
(Bradford) - Posted 1 month ago
Hi Vince, Thank you very much for your wonderful 5-star review. We appreciate your support and are delighted to hear that you had a stress-free experience during your visit to our Bradford branch. We're also pleased our comfortable waiting area provided the perfect ambience for a little power nap. Thanks again Vince, your satisfaction means everything to us and we couldn't be happier knowing that we exceeded your expectations.
Posted 1 month ago
This is my first time buying a car. Colin's colleague patiently explained to me the relevant procedures, including car prices, maintenance details, types of insurance, and more. Thanks to their professional assistance, I successfully found the right car. My family all loves it, and my friends are happy that I found a durable and good-looking vehicle. I would like to express my special thanks to Nick Hughes for his attentive help, professionalism and patience. The entire purchasing process became very smooth and enjoyable.
Helpful Report
(Ashton-under-Lyne) - Posted 1 month ago
Hi Jack, Thank you very much for taking the time to leave us a 5-star review. We appreciate your kind words and are thrilled to hear about your positive experience with us. We're delighted to have been able to assist you in your first car purchase and it's great to hear that Nick explained all the relevant procedures, pricing, maintenance details, and insurance options to you. We always strive to provide professional assistance and ensure that our customers have a smooth and enjoyable purchasing process and it's been our pleasure in helping you find the perfect car that you, your family and friends all love. Thanks again Jack, your satisfaction means a lot to us and we will make sure to pass on your special thanks to Nick. Enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.
Posted 1 month ago
Great staff and sevice
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(Huddersfield) - Posted 1 month ago
Hi Brian, Thank you very much for your 5-star review. It's nice to know you were happy with the all-round service you received from Louise and the team, we'll be sure to share your feedback, your kind comments mean a lot. Thanks again Brian, we appreciate your review and we look forward to providing you with the same great service in the future.
Posted 1 month ago
Arrived on time specified. Pleasant friendly person picked up and dropped off. Person who called to say service complete also pleasant and friendly, also advised approximate time car would be returned. Very happy with service.
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(Huddersfield) - Posted 1 month ago
Thank you very much for your glowing 5-star review. We really appreciate your kind words and are delighted to learn that our team met your expectations in terms of promptness and efficiency. It's also nice to hear that our pleasant and friendly staff members made your pick-up and drop-off seamless. Our aim is to provide top-notch customer service and we're pleased to know that we succeeded in doing so. We do understand the importance of keeping our customers informed and engaged throughout the service process, so it's great to hear that's what you experienced. Thanks again, we value your feedback and we look forward to providing you with the same great service in the future.
Posted 1 month ago
The staff were friendly and knowledgeable, and were quick to help me with the few questions that I had
Helpful Report
(Huddersfield) - Posted 1 month ago
Thank you very much for your 5-star review. We appreciate your support and are glad to hear that you had a positive experience with us. We're also very pleased to hear that our staff were friendly and knowledgeable, and that they were quick to assist you with any questions you had. Providing excellent customer service is one of our top priorities and it's great to know that we were able to meet your expectations. Thanks again, we value your feedback and we look forward to providing you with the same great service in the future.
Posted 1 month ago
Colin Appleyard are the best Car Dealership we have dealt with. From start to finish, so helpful. I couldn’t drive after having a motor accident, they came and picked us up to look at the Vitara we had seen advertised and delivered the car once the Insurance got sorted. Nick, from Ashton, and all the team kept us informed every step of the way. This is our 3rd Vitara but the first purchased from them. We will certainly be returning when we need our next car. Thank you for such excellent service.
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(Ashton-under-Lyne) - Posted 1 month ago
Hi Pat, Thank you so much for your glowing 5-star review. We're really pleased to hear that you had such a positive experience with us and that our team was able to provide you with excellent service from start to finish. It's also great to know you found our staff to be helpful and that Nick and the team kept you informed every step of the way. We truly appreciate your kind words and are delighted that we could assist you in finding the perfect Vitara, especially during a challenging time following your motor accident. Thanks again Pat, we're truly honored to be regarded as the best car dealership you have dealt with and we're grateful for your loyalty. Enjoy your Suzuki Vitara and we look forward to providing you with the same great service in the future.
Posted 1 month ago
My wife & I have been dealing with Appleyards for some considerable time.Generally they always provide what it says on the tin. Our first point of contact was with Matthew Butterfield. We were impressed with his knowledge & professional skill. He has remained the 'go to' for most aspects of our Appleyards experience. He creates the impression that the entire operation functions at his own high level. We ceased our relationship with Appleyards for a while when Susuki could not provide the particular kind of vehicle we required, then renewed contact with Matthew in December 2021. Our purchasing habits were re-established. Fast forward to late March 2024. Our car in for service. We spoke with Matthew & somehow, after conversations spread over three days, we emerged with a new car. The Appleyards operation & Matthew in particular were somehow better than ever.
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(Keighley Suzuki) - Posted 1 month ago
Hi Barrie, Thank you very much for taking the time to share your thoughts with us. We greatly appreciate your kind words and your continuous support throughout the years. We're also very pleased to hear that you and your wife have had such a positive experience with our dealership. Matthew is indeed delighted to have been your main point of contact and to have exceeded your expectations with his knowledge and professionalism. Thanks again Barrie for your kind words, your feedback reassures us that our team is consistently providing a high-level service. We wish you endless joy and unforgettable adventures in your New Suzuki Vitara and we look forward to providing you with the same great service in the future.
Posted 1 month ago
Colin Appleyard LTD is rated 4.8 based on 4,119 reviews